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SUPPORT FOR CAC

The official military help desks are listed here:

NOTE:  Organizations with a *- in front of Hours might provide limited support for Home Computers

Name:	Organization	Contact Information:
Army Enterprise Service Desk - Worldwide (AESD-W) (support for AKO & Enterprise Email) *-Hours:  24 / 7	Army	Web: https://www.aesmp.army.mil (CAC required link)     Phone: 866-335-2769 Limited support to personal Windows computers and NO support for personal Apple computers
Army Enterprise Service Desk - Reserve (AESD-R) *-Hours: 24 / 7	Army Reserve	Web: https://esdhelp (only available while on the Army Reserve Network (ARNet) Phone: 844-770-ESD-R (3737)
RAPIDS Self Service (PIV Activation Web Site) *-Hours:  24 / 7	DMDC	Web:  https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1 Phone:  800-477-8227    DSN:  312-698-5000
Army & NETCOM CAC / PKI Help Desk *-Hours:  Monday - Friday 0700-1500 Mountain Standard Time since Arizona does NOT participate in Daylight Saving Time	Army	Email: usarmy.huachuca.NETCOM.mbx.cac-pki-help-desk@army.mil    Alias: army.cacpki.helpdesk@army.mil Phone: 520-706-8516 (updated on 29 AUG 24)   DSN:  312-865-2000
Defense Health Agency @health.mil email	DoD	Web:  https://gsc.health.mil (NIPRNet CAC only access) Email:  dhagsc@mail.mil (NIPRNet CAC only access) Phone:  800-600-9332    DSN:  312-808-3000
Army Evaluation Entry System (EES) (Forms program for Army Officers and Non-Commissioned Officers)	Army	Webform:  https://militarycac.us/ees.htm#Support_form      Email:  usarmy.knox.hrc.mbx.it-help-desk@mail.mil     Phone:  502-613-7777 Please include a screenshot of the error in your email to help their developers resolve the issue.
CHESS (Computer Hardware, Enterprise Software & Solutions) *-Hours: Monday - Friday 0800-1700 Eastern Time	Army	Email:  armychess@mail.mil Phone:  703-806-1019 Phone:  888-232-4405    DSN:  312-656-1019
Defense Finance and Accounting Service (DFAS) MyPay	DoD	Phone: 800-372-7437, Options 5, 2, 1 or 2   Web:  https://corpweb1.dfas.mil/askDFAS/custMain.action?mid=2
ATRRS (Army Training Requirements and Resources System) *- Hours: 0730-1730 Eastern Time	Army	Email:  ahelp@halvik.com Phone:  703-636-9656
DISA DCS (Defense Collaboration Service)	DoD	Email:  disa.dscc.eis.mbx.dcs-support@mail.mil Phone:  614-692-0032, Option 1, hold to reach DCS    DSN:  312-850-0032  Option 1, hold to reach DCS
MODS (Medical Operational Data System)	Army	Email:  mods-help@asmr.com Phone: 888-849-4341 Phone: 703-681-4976 DSN:    312-761-4976 Web:    http://www.mods.army.mil  (ONLY available via a military network (as in no access from home))
FedVTE (Federal Virtual Training Environment) *-Hours: Monday - Friday 0830 - 1800 Eastern (Except Holidays)	DoD	Web:  https://vte.usalearning.net/help_desk  Email:  support@usalearning.net Phone:  202-558-2203 or Phone:  888-804-4510
Integrated Personnel and Pay System - Army (IPPS-A) *-Hours: Tuesday - Saturday 0800-2000 Eastern	Army	Email:  usarmy.IPPS-A.helpdesk@mail.mil   Phone:  855-596-5678   Phone:  541-429-6460 Website:  https://www.ipps-a.army.mil/help (CAC Required link)
Army Training Help Desk and Army Learning Management System support for: (Structured Self Development - SSD) *-Hours: Monday - Friday 0700-1600 Eastern	Army	Informational PDF   Web:  https://athd.army.mil Phone:  800-275-2872, option 1   DSN:  312-826-3666  Email:  athd@athdmail.army.mil Phone:  877-251-0730 (24/7 according to one person)
Citrix / Remote Access Portal Help Desk	Army Reserve	Email:  usarmy.usarc.ocar.mbx.ocar-help-desk@mail.mil Phone:  703-806-6678   DSN:  312-656-6678
Headquarters Department of the Army Citrix Portal	Pentagon	Web:  https://citrixapps.hqda.pentagon.mil  Email:  osd.pentagon.jsp.mbx.jsp-service-desk@mail.mil?subject=Problem_with_HQDA_Citrix Phone:  703-571-4577, option 1
Army Clothing Record site on AKO *-Hours:  24 / 7	Army	Phone:  844-261-1066
DTS (Defense Travel System)	All branches	Web:  http://www.defensetravel.dod.mil/site/dtsOffices.cfm
Logistics Information Warehouse (LIW) Portal	Army	Web:  https://liw.logsa.army.mil/ Email:  usarmy.redstone.logsa.mbx.service-desk@mail.mil  Phone:   866-211-3367 Phone:   256-955-7716    DSN:  312-645-7716
Fort Gordon Cyber Security Training Center *-Hours: M-F 0700-1600 Eastern	Army	Web: https://cs.signal.army.mil Email: usarmy.gordon.cyber-coe.mbx.iad-inbox@mail.mil
Joint Knowledge Online (JKO) Help Desk *-Hours: 24 / 7	Joint	Email:  jkohelpdesk@jten.mil Phone: 757-203-5654    DSN: 312-668-5654
DoD PKI / IASE Help Desk	DISA	Web: http://iase.disa.mil/pki-pke/getting_started/Pages/index.aspx  Email: disa.tinker.esd.mbx.okc-service-desk@mail.mil  Phone:  405-739-5600 Phone:  800-490-1643   DSN:  312-339-5600
DoD PKE Help Desk	DISA	Email:  dodpke@mail.mil
Air Force Enterprise Service Desk	Air Force	Phone: 210-925-2900 DSN:   510-435-7337 (510-HELPDESK)
Air Force PKI Help Desk	Air Force	Web:  https://afpki.lackland.af.mil/html/lracontacts.cfm (CAC required)  Email: afpki.ra@us.af.mil Phone: 210-925-2521   DSN:  312-945-2521
Air Force Portal	Air Force	Web: https://www.my.af.mil/afp/netstorage/login_page_files/afportal_helpdesk.html Phone: 334-416-5771, Option 7   DSN: 312-596-5771, Option 7
Navy NMCI *-Hours: 24 / 7	Navy / NMCI	Phone: 866-843-6624  Email: servicedesk_navy@nmci.mil
Navy CAC / PKI Help Desk *-Hours: 24 / 7	Navy / NMCI	Web: https://infosec.navy.mil/PKI (CAC required) Phone: 866-843-6624  Email: servicedesk_usmc@nmci.mil
My Navy Portal (MNP)	Navy	Email:  mnp_helpdesk@navy.mil
SPAWAR Integrated Support Center Help Desk	Navy / SPAWAR	Web: https://infosec.navy.mil/PKI (CAC required)  Email: itac@infosec.navy.mil Phone: 800-304-4636   DSN: 312-588-4286
MCEN MITSC	Marine Corps	Phone:  855-373-8762
USMC Registration Authority (RA) Operations Help Desk	Marine Corps	Phone:  703-432-0394
Marine Corps Enterprise Service Desk	Marine Corps	Email:  Enterprise_Service_Desk@usmc.mil Phone:  855-373-8762 Phone:  816-915-3333    DSN:  322-915-3333
DLA PKI Help Desk	DLA	Email: dlapki@dla.mil Phone: 804-279-5828   DSN: 312-695-5828
WHS IPM Help Desk	WHS	Web:  https://customerresources.whs.mil/IPM/index.cfm (CAC required)  Email: WHSIPMSupport@mail.mil Phone: 571-372-0282 Full list of WHS supported Agencies can be found here (CAC required)
Defense Contract Management Agency Remote Support Site	DCMA	Phone: 888-576-DCMA(3262)

 

If the above "official" help desks were unable to help you, you can request support from MilitaryCAC.

Select the logo (or text link) for the Operating System you would like support for, try the ideas on the following page, if you still have issues complete the webform.

Windows Users	Mac Users	Linux Users