Windowsquestion

* What kind of problems are you experiencing, AND what have you tried so far?

* I have Windows...

* What specific website(s) are you having problems accessing?

* Web Browser version...

* CAC middleware I'm using...

Right Click ActivClient icon (down by the clock) select About, the version will be in the parenthesis.

* CAC reader model...

* Look at the bottom of the reader

** I have this specific CAC (ID card)

** To find your CAC (ID card) type, turn card over, look at top left, examples are shown above this webform

Anti-Virus / Security program...

Are you using a VPN?

Affiliation

Rank or Salutation

First Name

Last Name

Email Address

Please provide an email address you CAN access. Example, don't provide your @army.mil IF you can't access it.

What is your Military Email address?

Example: michael.j.danberry.mil@army.mil

Contact Phone Number

Where are you in the world?

Preferred method of contact:

Phone Email

Upload Screen capture (It helps me see what you see)(.jpg, .png, .gif, .pdf, .pptx, & .doc files accepted) 5 MB limit

Use this option if you'd like to upload another attachment (same stipulations as above)

I can access other CAC enabled websites with this same computer

Yes, I can access other CAC enabled websites on this computer No, I cannot access other CAC enabled websites on this computer

* Please verify you have correctly provided the requested information above (especially the ones with the asterisks) prior to submitting this form.

I certify that I have tried the ideas above this webform.

Yes, I have tried them already, and I am still having problems No, I have not tried the ideas above the webform